Training & Development

PROMOTING OPPORTUNITIES FOR ALL

Whether you join in a customer facing or support role in any one of our leading attractions, or take up a position at one of our corporate offices, you can be guaranteed our Learning and Development team will be there to support you through your career with us.

The global nature of our business is reflected in the breadth of learning opportunities we offer.  After your initial induction and customer service training, we offer a range of specific vocational courses and front line training. NVQs and apprenticeships are available at some of our UK locations, and a series of management development programmes are delivered globally. So whatever stage you are at in your career there is something there for you.

"CORE"

   

Delivered in each attraction with local legislation in mind, CORE ensures all people managers in our businesses acquire the tools to effectively recruit, manage and lead their teams the Merlin way.

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Merlin's Management Programme -MMP

   

As we believe in developing people to become the managers of the future we have established a programme to do just that.  Running a winning leisure attraction is not easy and takes a breadth of skills and the right approach to do it successfully - from effective communication and negotiation to marketing and financial skills.

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Leadership Transition

   

This programme enables individuals to make the step change from "managing" to "leading". Improved confidence, becoming a role model, and nurturing your team all feature in this 3-module programme. The five principles covered are simple however highly effective in delivering great business results.

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XCalibre

   

A diploma in Business and Management, this programme uses a blended approach of vocational and theory based learning, and is designed to help our existing leaders progress to the next stage in their careers. The Merlin board endorses the business projects in this programme enabling delegates to further build their profile.margin-bottom:10px;

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Graduate Programme

Recruiting from around the world to support our diverse business, the graduate programme enable individuals to experience our business first hand while completing challenging development events and projects over 2 years. To find out more visit our graduates section.

All our internal courses are delivered using brain friendly learning techniques ensuring the sessions are engaging, motivational and outcome orientated. Your development is reviewed regularly using our global company performance review Personal Development Plan (PDP).  This focuses on competency assessment, development opportunities and career planning.

One of the keys to our success is the direct link between our succession planning and people development - 80% of our management roles are filled through internal promotion.

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